Refund policy

Returns and Refunds Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

To initiate a return, contact us at bulletxforce2024@gmail.com or fill out the Return Request Form available on our Contact Us page.
Returns should be sent to either:

  • Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ,
    or

  • The return address provided on your shipping label.

Important:
Do not send items back without first requesting a return using the Return Request Form. Items sent without approval will not be accepted.

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Important:
Do not send items back without first requesting a return — they will not be accepted.

You can also contact us via Instagram at @bullet.force_ for return inquiries.

Damages and Issues
Please inspect your order upon delivery. If the item is defective or damaged, contact us immediately with photographic proof via Instagram or email.

  • Only items with verified damage (with proof) are eligible for return or refund.

  • Without proof of damage, we cannot process refunds.

Exceptions / Non-returnable Items
We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure about the return eligibility of your item, feel free to contact us.

No Exchanges
We do not offer direct exchanges.
If your return is approved due to damage, please place a new order separately for the desired item.

European Union – 14-Day Cooling-Off Period
If your order is shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unused, with tags, in original packaging

  • You must provide proof of purchase

Refunds
Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

  • A refund will be processed to your original payment method within 5-7 business days

  • Please allow additional time for your bank or card provider to post the refund

If more than 7 business days have passed since refund approval, contact us at bulletxforce2024@gmail.com


Warranty Information (EU Directive 2019/771)

We provide a 2-year warranty on all products in compliance with EU consumer law. This means:

  • You are entitled to a refund or replacement if your item is faulty, damaged, or does not match the product description

  • The warranty only covers defects present at the time of delivery

  • Damage due to misuse or normal wear and tear is not covered

If you believe your product is defective, please contact us as soon as possible.

Contact Information:
Email: bulletxforce2024@gmail.com
Instagram: @bullet.force_